Freephone our East Anglia Travel Shops
0800 954 0068
Freephone our South Coast Travel Shops
0800 021 3238

Covid 19 (Coronavirus) Update

Fred. Olsen Travel are aware of the reported outbreaks of Covid 19 (Coronavirus) in various destinations around the world. We are committed to providing our customers with quality and stress-free holidays. We continue to follow the relevant Foreign and Commonwealth Office advice for all destinations our customers are travelling to. Should the Foreign and Commonwealth Office change to advise against travel for any of our customers, we will be in contact to discuss your options.

Whether you are currently seeking that perfect getaway, or are looking ahead to your upcoming holiday, you may have some questions about how your holiday may be affected by ongoing world events.

Things to consider are:

  • As we are members of ABTA and hold CLIA membership we are kept fully up to date with the latest happenings.
  • Travellers are advised to read the FCO travel advice for the country they are travelling to, which includes entry requirements and a link through to the National Travel Health Network and Centre (NaTHNaC) TravelHealthPro website that provides specific travel health advice for countries.
  • Enhanced health screening procedures have been put in place at arrival and departure areas in many countries. Travellers should comply with these processes and take relevant preventative measures to reduce the risk of exposure.

Some useful information regarding travelling can be found here

https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

https://www.worldometers.info/coronavirus/

Unfortunately during this unprecedented situation, we have had to temporarily put some of our staff on furlough leave.  We are still operating our business as usual albeit with a much smaller team of people, as we have to re-protect and re-book affected holidays and cruises for our existing customers. We are also booking a volume of existing and new customers for 2021 in an effort to avoid any future pricing increases that may inevitably happen.

Whilst we work through this, please do bear with us, as our excellent service may take a bit longer than usual. All our shop telephone numbers and email accounts will be monitored from our team working from home.In an effort to maintain our service standards we will be changing our business hours from 9am to 5pm on Mondays to Fridays and we will be closed on Saturdays, Sundays and Bank Holidays. Rest assured that we are here for you and it may take us longer than usual, but we are working on everything as quickly as possible.

Although we are operating with reduced staff numbers, this is just to help us get through the current situation the travel industry is facing.

We look forward to welcoming our staff and our customers back in to our stores when the current restrictions come to an end.

You can find all our shop telephone numbers and email addresses on our website.

For any urgent queries outside of our new opening hours, please do not hesitate to email me personally on paul.hardwick@fredolsentravel.co.uk and I will look to get back to you as soon as possible.

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