Pictured left to right outside the new store are: Paul Hardwick, Fred. Olsen Travel Agents Director of Retail; Emma Bailey, Fred. Olsen Travel Agents; Tutti Taylor, Fred. Olsen Travel Agents; Councillor Candy Vaughan, Mayor of Eastbourne; Trevor Ridler, Fred. Olsen Travel Agents Business Development Manager; and Shirley Waters, Fred. Olsen Travel Agents..
We are thrilled to announce that Fred. Olsen Cruise Lines has been honoured with the prestigious Feefo Gold Trusted Service Award. This recognition underscores Fred. Olsen's unwavering commitment to providing exceptional customer experiences.
The Trusted Service Awards, established by Feefo, serve as an independent seal of excellence. They celebrate brands that utilise the Feefo platform to collect verified reviews and consistently receive outstanding feedback from their valued customers.
Over the past year, Fred. Olsen have received an impressive 5,000 guest reviews, with an impressive 93% of these earning either four or five-star ratings. They are immensely proud of this achievement, which reflects the dedication of the entire team.
Clare Ward, Director of Product and Customer Services, Shares Her Thoughts
In Clare Ward’s words:
“We’re absolutely thrilled to have received the Gold Trusted Service Award from Feefo. Keeping our guests happy and providing them with the best possible experience by putting our 175 years of experience into making every single day count is our number one priority. The fact that this accolade is based on feedback from guests gives us confidence that our teams, both on board and ashore, are delivering an exceptional level of service. It is a testament to how hard our teams work to ensure our guests are at the heart of everything we do at Fred. Olsen Cruise Lines.”
The Trusted Service Awards celebrate brands that consistently exceed expectations. Fred. Olsen's commitment to excellence has led them to be recognised alongside other exceptional businesses. To qualify for this prestigious award, companies collected at least 50 reviews throughout 2023, maintaining a Feefo service rating between four-and-a-half and five.
“With customers continuing to build resilience at a time of economic uncertainty, we’re delighted to showcase thousands of our clients who are continuing to go above and beyond for each and every customer. The Trusted Service Awards have always been about recognising companies, like Fred. Olsen Cruise Lines, that go above and beyond the norm to deliver a great service and receive great feedback from delighted customers in return.”
Ready to experience the exceptional service that sets Fred. Olsen Cruise Lines apart? Book with us and embark on a voyage like no other. Let their 175 years of expertise make your journey unforgettable.