Freephone our East Anglia Travel Shops
0800 954 0068
Freephone our South Coast Travel Shops
0800 021 3238
Fred. Olsen Travel
3 Church Street
Christchurch
BH23 1BW
Monday - Friday: 9am - 5.30pm
Saturday: 9am - 5pm
Mondays to Friday: 9am - 5:30pm
Saturday: 9am - 5pm
Sunday: Closed
We have completed a full risk assessment as a company which can be viewed here and we have implemented ten key customer commitments which all of ours staff will be adhering to, to keep themselves and our customers safe which can be found here. I would also respectfully ask customers to follow these new guidelines we have put in place to help us keep our branches a safe environment for our customers. We hope like us, you will feel confident to return to see us as we all adapt to our socially distanced way of life.
Importantly to maintain social distancing the branches will operate with a closed door policy only admitting one set of customers in each branch at any one time. To manage this efficiently appointments are encouraged so please feel free to call or email in advance and book your time slot so you know you will be able to get in to see your Travel Agent.
I thought I should write a letter and thank you for your sterling work in ensuring our holiday for 2021.
You will know that we had our family holiday arranged for this forthcoming August which we wished to have transferred to the August of 2021. This was rather difficult for us as I have been engaged in a long-running guerrilla war with Myeloma and my treatment is time sensitive (83 pills and potions per week and two monthly sessions of chemotherapy). Fitting this treatment in with a holiday next year was tricky. I didn't inform you of this, nevertheless, you rose to the occasion and it ensured that we will have a family holiday during my wife 60th year as well as providing a token of thanks to her and our family for the superb support that they have given my wife and me.
It hasn't been easy for you either. Over a four day period you badgered TUi and eventually won through, calling me on a daily basis, assuring me that you were 'on the case'. This may be my last family holiday and so you will understand that I am doubly grateful.
Thank you once again. Good luck and STAY SAFE.
As one of the UK’s most established travel companies, Fred. Olsen Travel provides outstanding customer service, choice and value for money through our six distinct specialisms. Bonded by the Association of British Travel Agents (ABTA) and by the Civil Aviation Authority’s Air Travel Organisers Licensing (ATOL) scheme, you can look forward to your next adventure with the peace of mind that your booking is financially protected in the event of unforeseen circumstances.
