I felt that I had to write to you regarding the Staff in the Norwich Office. They have arranged numerous holidays for my niece and myself and I am constantly impressed by their efficiency. They are quite the most charming and knowledgeable young ladies. When we were marooned at Amsterdam airport - the first people we contacted were the staff at Fred Olsen -they helped us, as always, and our problems were soon sorted out. These days it is refreshing to find such a company where all our holiday arrangements are made by such a pleasant staff. I hope they know how much we appreciate their abilities and I hope this will be added to their 'feedbacks'.