Freephone our East Anglia Travel Shops
0800 954 0068
Freephone our South Coast Travel Shops
0800 021 3238
Fred. Olsen Travel in store at Jarrolds
1-11 London Street
Norwich
Norfolk
NR2 1JF
Monday - Friday: 9.00am - 5.30pm
Saturday: 9.00am - 6.00pm
Sunday: 10.30am - 4.30pm
Monday to Friday: 10am - 3pm
Saturday: 10am - 4:30pm
Available by phone
Monday to Friday: 9am - 5pm
Sunday: Closed
We have completed a full risk assessment as a company which can be viewed here and we have implemented ten key customer commitments which all of ours staff will be adhering to, to keep themselves and our customers safe which can be found here. I would also respectfully ask customers to follow these new guidelines we have put in place to help us keep our branches a safe environment for our customers. We hope like us, you will feel confident to return to see us as we all adapt to our socially distanced way of life.
Importantly to maintain social distancing the branches will operate with a closed door policy only admitting one set of customers in each branch at any one time. To manage this efficiently appointments are encouraged so please feel free to call or email in advance and book your time slot so you know you will be able to get in to see your Travel Agent.
I felt that I had to write to you regarding the Staff in the Norwich Office. They have arranged numerous holidays for my niece and myself and I am constantly impressed by their efficiency. They are quite the most charming and knowledgeable young ladies. When we were marooned at Amsterdam airport - the first people we contacted were the staff at Fred Olsen -they helped us, as always, and our problems were soon sorted out. These days it is refreshing to find such a company where all our holiday arrangements are made by such a pleasant staff. I hope they know how much we appreciate their abilities and I hope this will be added to their 'feedbacks'.
As one of the UK’s most established travel companies, Fred. Olsen Travel provides outstanding customer service, choice and value for money through our six distinct specialisms. Bonded by the Association of British Travel Agents (ABTA) and by the Civil Aviation Authority’s Air Travel Organisers Licensing (ATOL) scheme, you can look forward to your next adventure with the peace of mind that your booking is financially protected in the event of unforeseen circumstances.
