Hi Nicola

We have returned from our holiday with many happy memories and lots of photographs. It was everything I had hoped for and more. With your help it was a complete surprise for my wife right up to the day of the departure.

As you know it was a very special occasion for us so I wanted everything to go as smoothly as possible. I could not have asked for more. The Orient Express was what it says on the tin, a touch of refined elegance. The travel representatives who met us for the transfers to the hotel in Venice were on time friendly and helpful. The hotel was excellent. Just what I was hoping for. It was close to the centre of everything, but located in a lovely district just away from the main throng. It has the name of a palace and that was just what it felt like we were staying in. Kirker Travel did us proud with that one.

This is the first time I have booked a holiday with Fred Olsen. I explained what I wanted and you tailored a package for me to fit the bill. We had several phone calls between then and the holiday when I spoke to you or one of your colleagues with my many little queries. You were all very tolerant of me and without exception whoever I spoke to quickly and efficiently answered my questions. It did reassure me that everything was going to be fine. You are all a credit to the company you work for. Thank-you for arranging what was such a memorable holiday.