Freephone our East Anglia Travel Shops
0800 954 0068
Freephone our South Coast Travel Shops
0800 021 3238
Covid 19 (Coronavirus) Update: #KeepCalmTravelOn
If you have concerns regarding Covid 19 please see our latest statement and operator updates here.
Unfortunately during this unprecedented situation, we have had to temporarily put some of our staff on furlough leave. We are still operating our business as usual albeit with a much smaller team of people, as we have to re-protect and re-book affected holidays and cruises for our existing customers. We are also booking a volume of existing and new customers for 2021 in an effort to avoid any future pricing increases that may inevitably happen.
You can find all our shop opening hours, telephone numbers and email addresses here.
For any urgent queries outside of our new opening hours, please do not hesitate to email me personally on paul.hardwick@fredolsentravel.co.uk and I will look to get back to you as soon as possible.
Following the sad news that all remaining Beales department stores are to close, the team at Fred. Olsen Travel Agents would like to reassure customers that they will still have a presence within the city, and any bookings are completely safe with us.
Find out more here.
With 15 travel shops, Fred. Olsen Travel Agents is one of the premier travel agencies in East Anglia and along the south coast.
Established in 1988, we currently have 14 retail branches in East Anglia and the south coast including Ipswich, Felixstowe, Colchester, Bury St Edmunds, Norwich Jarrolds, Norwich Thorpe, Westbourne, Lymington, Christchurch, Dorchester, Hythe and our TravelQuest Ipswich, TravelQuest Woodbridge and Framlingham Travel branches.
Fred. Olsen Travel Agents are worldwide holiday specialists and cruise experts with knowledgeable staff that have first-hand experience of many destinations and types of holidays.
Each of our branches provides specialist travel services including holidays, cruises, trips to Australia & New Zealand, weddings, honeymoons and skiing. When you book your holiday with us you also have financial protection provided by our ABTA & ATOL bonding. So are you looking for one of our shops to visit? Or the latest news from our travel blog? You can do all of this and more by using the navigation at the top of the page.
I thought I should write a letter and thank you for your sterling work in ensuring our holiday for 2021.
You will know that we had our family holiday arranged for this forthcoming August which we wished to have transferred to the August of 2021. This was rather difficult for us as I have been engaged in a long-running guerrilla war with Myeloma and my treatment is time sensitive (83 pills and potions per week and two monthly sessions of chemotherapy). Fitting this treatment in with a holiday next year was tricky. I didn't inform you of this, nevertheless, you rose to the occasion and it ensured that we will have a family holiday during my wife 60th year as well as providing a token of thanks to her and our family for the superb support that they have given my wife and me.
It hasn't been easy for you either. Over a four day period you badgered TUi and eventually won through, calling me on a daily basis, assuring me that you were 'on the case'. This may be my last family holiday and so you will understand that I am doubly grateful.
Thank you once again. Good luck and STAY SAFE.
As one of the UK’s most established travel companies, Fred. Olsen Travel provides outstanding customer service, choice and value for money through our six distinct specialisms. Bonded by the Association of British Travel Agents (ABTA) and by the Civil Aviation Authority’s Air Travel Organisers Licensing (ATOL) scheme, you can look forward to your next adventure with the peace of mind that your booking is financially protected in the event of unforeseen circumstances.
