Freephone our East Anglia Travel Shops
0800 954 0068
Freephone our South Coast Travel Shops
0800 021 3238
Covid 19 (Coronavirus) Update: #KeepCalmTravelOn
If you have concerns regarding Covid 19 please see our latest statement and operator updates here.
Unfortunately during this unprecedented situation, we have had to temporarily put some of our staff on furlough leave. We are still operating our business as usual albeit with a much smaller team of people, as we have to re-protect and re-book affected holidays and cruises for our existing customers. We are also booking a volume of existing and new customers for 2021 in an effort to avoid any future pricing increases that may inevitably happen.
Whilst we work through this, please do bear with us, as our excellent service may take a bit longer than usual. All our shop telephone numbers and email accounts will be monitored from our team working from home.In an effort to maintain our service standards we will be changing our business hours from 9am to 5pm on Mondays to Fridays and we will be closed on Saturdays, Sundays and Bank Holidays. Rest assured that we are here for you and it may take us longer than usual, but we are working on everything as quickly as possible.
Although we are operating with reduced staff numbers, this is just to help us get through the current situation the travel industry is facing.
We look forward to welcoming our staff and our customers back in to our stores when the current restrictions come to an end.
You can find all our shop telephone numbers and email addresses on our website.
For any urgent queries outside of our new opening hours, please do not hesitate to email me personally on paul.hardwick@fredolsentravel.co.uk and I will look to get back to you as soon as possible.
Following the sad news that all remaining Beales department stores are to close, the team at Fred. Olsen Travel Agents would like to reassure customers that they will still have a presence within the city, and any bookings are completely safe with us.
Find out more here.
With 15 travel shops, Fred. Olsen Travel Agents is one of the premier travel agencies in East Anglia and along the south coast.
Established in 1988, we currently have 14 retail branches in East Anglia and the south coast including Ipswich, Felixstowe, Colchester, Bury St Edmunds, Norwich Jarrolds, Norwich Thorpe, Westbourne, Lymington, Christchurch, Dorchester, Hythe and our TravelQuest Ipswich, TravelQuest Woodbridge and Framlingham Travel branches.
Fred. Olsen Travel Agents are worldwide holiday specialists and cruise experts with knowledgeable staff that have first-hand experience of many destinations and types of holidays.
Each of our branches provides specialist travel services including holidays, cruises, trips to Australia & New Zealand, weddings, honeymoons and skiing. When you book your holiday with us you also have financial protection provided by our ABTA & ATOL bonding. So are you looking for one of our shops to visit? Or the latest news from our travel blog? You can do all of this and more by using the navigation at the top of the page.
In these very difficult times I thought you might like a short note to cheer you up and hopefully make you smile.
You don't know it but we have been regular customers for sometime, first being looked after from the Lymington office and then Christchurch. During these times we have always been looked after by the same member of your staff, namely Alison MacCarty. To say that she always goes the extra mile to sort us out and goes above and beyond her line of duty would be an understatement.
I know things are very difficult for you at the present time but as soon as we know what we are doing we will be back asking Alison to sort us out again.
I would just say that Alison has no idea that I am writing this note to you, so I hope it will be a nice surprise as we all like to be appreciated.
Yours sincerely
As one of the UK’s most established travel companies, Fred. Olsen Travel provides outstanding customer service, choice and value for money through our six distinct specialisms. Bonded by the Association of British Travel Agents (ABTA) and by the Civil Aviation Authority’s Air Travel Organisers Licensing (ATOL) scheme, you can look forward to your next adventure with the peace of mind that your booking is financially protected in the event of unforeseen circumstances.
