Fred. Olsen Travel is committed to protecting the privacy of everybody that books with us. This Privacy Notice is our way of being transparent to you on how we use your personal data when you enquire and book with us and demonstrates our fair processing practices.
In order for us to facilitate your booking, we require the following personal information about you:
We are also obligated to obtain information that could reveal your race or ethnicity - such as nationality - and personal data of a special category such as health and medical information where necessary.
We request the name and phone number of an emergency contact and their relationship to you. We realise that your emergency contact may not have heard of Fred. Olsen Travel previously, and so we ask you to inform them that you will be sharing their information with us. If they have any queries they can contact us using the details we have provided in this Notice.
You are required to provide the listed personal information to us before we can confirm your booking. If you fail to provide us with this information then you will not be able to book your holiday.
For enquiries, we can collect less information, which will include name and contact details as a minimum.
We are proud to have a wide network of Travel Partners. If you have concerns that we may have received your information in error or would like to find out where we have received your information from, please contact us using the details in this Notice.
We process your data for a variety of purposes. As a Travel Agent, we process your personal data to facilitate the booking and provisioning of your holiday and we have outlined these purposes in the table below. It will be beneficial for you to review the privacy notices of the third parties we book you with to understand how they will process your data. We always process personal data with a legal basis and the table below demonstrates our intended purposes and the legal basis we use to process your data.
In order for us to deliver our services to you, we have to transfer your information to third parties. The list below provides information on the types of third parties that we share information with. It is challenging to name specifically all the third parties that we will transfer data to and so we have provided categories of recipients for you instead.
We book travel and holiday arrangements for destinations across the world. When liaising with a travel or accommodation provider within Europe, the EEA and countries on the European Commission’s data protection ‘adequacy’ list, we use the countries’ own data protection regulation as the safeguard for your data over and above the technical and organisational measures we have put in place to secure your data when transferring to them. For recipients outside of this list, we use either our standard contractual clauses with a provider where applicable, or the fulfilment of our contract with you as the appropriate safeguard.
We will never sell your data to any third party.
We retain your personal data for only as long as it is necessary for the uses set out in this Privacy Notice and/or to meet legal, regulatory, and financial reporting requirements.
This includes the data relating to your booking for a minimum of 3 years, which is a requirement for legal purposes.
Information relating to the monetary value of your booking will be retained for a minimum of 6 years from the date of the transaction, in order to comply with statutory financial reporting requirements.
We retain your contact details until such time where you no longer wish to be contacted by Fred. Olsen Travel.
These retention periods are not inclusive of how long the recipients of your personal information may retain your data.
We are always happy to fulfil any one of your rights wherever possible. Your rights with respect to the personal data that we process on you are:
You can invoke any of your rights at any time using the contact details listed in this Notice, subject to us having to keep the data for legitimate business or legal reasons. Please be aware that we can ask for identification documents to confirm we are disclosing information to the correct person. If you elect a representative to invoke these rights on your behalf we will request that the representative can demonstrate they have the authority to act on your behalf and their identity.
We do not conduct any automated decision making or profiling when you make a booking with us.
Data Protection and COVID-19
This is an addendum to Fred. Olsen Travel privacy notice. It explains how Fred. Olsen Travel (as Data Controller) may use your personal data, specifically in relation to the Covid-19 (Coronavirus) Pandemic and to support the NHS Test& Trace scheme in England and NHS Scotland’s Test and Protect service.
To operate safely and effectively, we may need to ask you for sensitive personal information that you have not already supplied, or use data you have already provided, including whether you have any underlying illnesses or are what is classed as vulnerable.
If we already hold information regarding vulnerability, we may share this for vital health reasons, emergency planning purposes and to protect your vital interests by sharing with services both inside and outside Fred. Olsen Travel.
Personal data relates to a living individual who can be identified from that data. Some of your personal data is classed as 'special category personal data' because this information is more sensitive e.g. health information, ethnicity and religion etc.
We may share your information with other public authorities, emergency services, and other stakeholders as necessary, and only when necessary, in a proportionate and secure manner. Contact with you to obtain consent before sharing will not be required for all the reasons described in this notice. Please be assured that protection of personal data remains a priority at this time after the health and safety of everyone.
We will only share your personal information where the law allows, and we always aim to share the minimum data necessary to achieve the purpose required. Further, the information will only be used for the purposes listed and retained for limited specific times.
Data protection laws allow us to share information for a wide variety of reasons. These are known as our 'legal bases to process data'.
Data protection laws are written to facilitate valid information sharing, especially in times of emergency which often requires more collaborative working. The legal bases for processing data at Fred. Olsen Travel while Covid-19 continues to present significant health risks are:
Fred. Olsen Travel will apply the following sections of the EU General Data Protection Regulation and Data Protection Act 2018 (other elements may be applied dependent upon emerging events):
Article 9 – Processing of special categories of personal data
This condition is met if the processing
a) Is necessary for the reasons of public interest in the area of public health and
b) Is carried out -
I. by or under the responsibility of a health professional, or
II. by another person who in the circumstances owes a duty of confidentiality under an enactment or rule of law
SCHEDULE 1, (Special categories of Personal Data), Part 2, Substantial Public Interest Conditions
Paragraph 16, Support for individuals with a disability or medical condition
This condition is met if the processing
d) can reasonably be carried out without the consent of the data subject
e) is necessary for reasons of substantial public interest
(1) This condition is met if the processing is
a) necessary for the purposes of
I. protecting an individual from neglect or physical, mental or emotional harm, or
II. protecting the physical, mental or emotional well-being of an individual,
b) the individual is
I. aged under 18, or
II. aged 18 or over and at risk,
c) the processing is carried out without the consent of the data subject for one of the reasons listed in sub-paragraph (2), and
d) the processing is necessary for reasons of substantial public interest.
(2) The reasons mentioned in sub-paragraph (1) c) are —
a) in the circumstances, consent to the processing cannot be given by the data subject
b) in the circumstances, the controller cannot reasonably be expected to obtain the consent of the data subject to the processing
(3) For the purposes of this paragraph, an individual aged 18 or over is "at risk" if the controller has reasonable cause to suspect that the individual —
a) has needs for care and support,
b) is experiencing, or at risk of, neglect or physical, mental or emotional harm, and
c) as a result of those needs is unable to protect himself or herself against the neglect or harm or the
Fred. Olsen Travel Ltd is a data controller. We collect and process data for a number of purposes outlined in this Notice. If you ever need to contact us you can by using the details below:
Address: Olympus Close, 2 Olympus Close, Ipswich IP1 5LN
Phone: (+44) 0808 250 8793
If you have a specific query relating to how we process your personal data you can contact our Data Protection Officer on:
We have appointed a European representative to act on our behalf regarding EU General Data Protection Regulation compliance, and to deal with any supervisory authorities or individuals based in the EEA.
Our European representative is:
Natural Power Consultants (Ireland) Limited
Address: Suite 6, The Mall, Beacon Court, Sandyford, Dublin 18, D18 A3W8, Ireland
Phone: +353 1 697 1344
By using our website, you agree to our Website Terms & Conditions.
Take a look at our Privacy Notice to find out more on how we collect and use personal data.
• Collecting information: This means we can learn more about how you use our website so we can improve our products and online experience.
• Tailoring your experience: Cookies allow us to provide you with information, products and services that we think you’ll find interesting
• Making our marketing relevant: We can show you relevant offers and promotions on our own websites and through our advertising networks.
If you receive our email updates, we tailor the information we send you based on the data our cookies have collected from your recent visits to our website. You can opt-out of this in any email we send.
READ THROUGH THIS SECTION FOR ALL YOU NEED TO KNOW ABOUT WHAT COOKIES ARE AND HOW WE USE THEM
Cookies are small text files placed on your computer by us or our partners. They let us identify the device you’re using – but not you personally. This information is sent back to our systems as you move around our website.
Cookies are unique to the web browser you’re using – so if you’re using a desktop computer as well as a mobile, different data will be collected for each.
You can find more information on the About Cookies website
Cookies can be set by the owner of the website you’re on. These are known as 1st Party Cookies. There are also 3rd Party Cookies that can be set by partner websites. Only the owner of the cookie can see the anonymous information it collects.
You can choose to accept all cookies, reject 3rd Party Cookies or reject all cookies by changing your internet browser settings. If you don’t accept cookies, some features of our website won’t work.
• Make it possible for you to use our website
• Show you information and offers that are relevant to you
• Find out more about how our customers use the site
Your recent searches and shortlisted holidays are recorded using cookies.
If you’ve searched for a holiday, left our website and then you come back later, the search panel will keep the information you provided before, so you won’t need to fill everything in again.
If you’ve made a shortlist but you haven’t saved it by entering your email address, we’ll store your shortlisted holidays using a cookie, so you’ll be able to see it when you visit us again using the same computer or device.
We can also find out how you move around our website, so we can look into any errors stopping you from being able to do what you want. The data we collect from cookies is really important for us to improve your experience.
When you’re on our website, we might interact with you or show you personalised information and offers anonymously. Cookies help us to do this by letting us know how you’re using our website on your particular computer or device, which means we can work out what’s most relevant to you.
Receive our email newsletters? We link information from cookies with your email registration details so we can tailor the information we send you – unless you tell us not to. You’ll be given the chance to opt-out on every email we send you.
You can change your browser settings to accept or refuse all cookies, choose which cookies you want or don’t want, or ask to be notified when a cookie is set. Use the help feature in your browser to see how.