In these very difficult times I thought you might like a short note to cheer you up and hopefully make you smile.
You don't know it but we have been regular customers for sometime, first being looked after from the Lymington office and then Christchurch. During these times we have always been looked after by the same member of your staff, namely Alison MacCarty. To say that she always goes the extra mile to sort us out and goes above and beyond her line of duty would be an understatement.
I know things are very difficult for you at the present time but as soon as we know what we are doing we will be back asking Alison to sort us out again.
I would just say that Alison has no idea that I am writing this note to you, so I hope it will be a nice surprise as we all like to be appreciated.