We are writing to extend our heartfelt thanks for your kindness and support during our recent difficulty in joining our cruise to Scotland.

In a moment that was both disappointing and stressful, your assistance and understanding made a world of difference. We truly appreciate the effort you took to support us, ensuring that we felt heard and cared for even though we were unable to embark as planned.

Leanne Rose and her team, at the port, gave us their time, patience and support.  We could tell how important it was for them to resolve the issue to enable us to embark, if possible.

The commitment of the Fred. Olsen staff overall, to helping us throughout, whether through guidance, reassurance and practical help was greatly appreciated. It is rare to find such genuine support and consideration and it meant a great deal to both of us.

We would like to express our heartfelt gratitude for the generous assistance provided by yourselves in arranging our transfer to another cruise. Your support and understanding during this process have been invaluable, and we truly appreciate the effort and care taken to ensure a smooth transition.

This gesture has not only alleviated our concerns but also reaffirmed our confidence in your exceptional service.

Thank you once again for your kindness and professionalism for being there for us and going above and beyond in a challenging situation. Your positive attitude and willingness to assist have left a lasting impression, and we are grateful for everything you have done.