I thought I should write a letter and thank you for your sterling work in ensuring our holiday for 2021.
You will know that we had our family holiday arranged for this forthcoming August which we wished to have transferred to the August of 2021. This was rather difficult for us as I have been engaged in a long-running guerrilla war with Myeloma and my treatment is time sensitive (83 pills and potions per week and two monthly sessions of chemotherapy). Fitting this treatment in with a holiday next year was tricky. I didn't inform you of this, nevertheless, you rose to the occasion and it ensured that we will have a family holiday during my wife 60th year as well as providing a token of thanks to her and our family for the superb support that they have given my wife and me.
It hasn't been easy for you either. Over a four day period you badgered TUi and eventually won through, calling me on a daily basis, assuring me that you were 'on the case'. This may be my last family holiday and so you will understand that I am doubly grateful.
Thank you once again. Good luck and STAY SAFE.