Mondays to Friday: 9am - 5pm
We have completed a full risk assessment as a company which can be viewed here and we have implemented ten key customer commitments which all of ours staff will be adhering to, to keep themselves and our customers safe which can be found here. I would also respectfully ask customers to follow these new guidelines we have put in place to help us keep our branches a safe environment for our customers. We hope like us, you will feel confident to return to see us as we all adapt to our socially distanced way of life.
Importantly to maintain social distancing the branches will operate with a closed door policy only admitting one set of customers in each branch at any one time. To manage this efficiently appointments are encouraged so please feel free to call or email in advance and book your time slot so you know you will be able to get in to see your Travel Agent.
Following the sad news that all remaining Beales department stores are to close, the team at Fred. Olsen Travel Agents would like to reassure customers that they will still have a presence within the city.
It was announced last week that, with a deal still not reached, all of the remaining Beales department stores (including branches of Palmers purchased in 2018) are to close. Since 2016, Fred. Olsen Travel Agents has operated from within the Bournemouth store, helping many people in the area book and enjoy fantastic holidays all over the world.
Going forward, the familiar faces of the passionate Bournemouth team (Clare, Helen and Beth) will move to other south coast branches, so that anyone who previously booked at Beales will still be able to easily access their bookings. Clare will be working out of the Christchurch branch, whilst Helen and Beth can be found in Westbourne – both stores are just a short journey from Bournemouth. Additionally, other members of the team will be more than happy to help in Lymington, Hythe or Dorchester, if these locations are more convenient.
Paul Hardwick, Head of Commercial for Fred. Olsen Travel, is delighted that the company will be able to continue operating in Bournemouth. “We want the people of Bournemouth to know that we are committed to offering them a great service when it comes to booking their holiday. Whilst we look for a long-term location for our branch and staff, Clare will be based just 7 miles down the road in our Christchurch branch, and Helen and Beth will be moving just 1.3 miles up the road to our Fred. Olsen Travel branch in Westbourne,” he said.
Hardwick continued by saying, “We hope by retaining the staff and having an opportunity for Bournemouth customers to still book in a convenient location to them, even with the sad closure of the Beales department store, Fred. Olsen Travel will continue to thrive and grow in this fantastic town.”